Dazzle by Sophia Furs Policies
At Dazzle by Sophia Furs, we strive to work with only the best designers providing authentic, high-quality furs. We thoroughly inspect all items when we receive them, but sometimes we miss something. If you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email so we can take care of it. We want you to love everything you purchase from us, and we will work with you to make it right!
All orders are processed within 2 to 3 business days and take 7 to 14 days for delivery, as orders are not shipped or delivered on weekends or holidays. If we are experiencing an especially high volume of orders, shipments may be delayed by a few days. If this is likely to occur, a notice from Dazzle By Sophia will be sent via email or telephone.
Return Policy & Protocol
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email us with details of the product and the defect. Please keep in mind that custom-sized furs cannot be returned or refunded.
If you receive a defective item, we ask that you ship it back to us after contacting us. Upon receipt of the returned product, we will fully examine it and notify you via e-mail within a reasonable period of time, letting you know whether you are entitled to a refund or a replacement as a result of the defect. If so, we will replace the product or refund the purchase price, using the original method of payment.
Refunds do not include shipping and handling charges shown on the packaging slip or invoice. Additionally, the customer is responsible for paying and insuring shipping on all returned items, along with any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.
*International Shipping Not Available